By John Masterson
When Steven and I started Modwest with two co-founders back in 2000, our goal was to create a powerful, easy-to-use, feature-rich web hosting service that would appeal to non-technical business owners as well as professional programmers. To stand out from competitors, it also had to look great, and be supported by friendly, expert customer service pros.
I'm happy and proud to say today that we've realized those goals.
Modwest now hosts websites and email for thousands of individuals and organizations in close to fifty countries. Hundreds of servers are humming in harmony, and our internal software, processes, procedures and documentation are in top shape.
The keys to our success have been many. We advertised to the right audiences at the right times. We found a balance between doing things perfectly and doing things efficiently. We hired brilliant, curious people with customer service in their DNA. We recognized the importance of brand, consistency, documentation, orderliness - and fun. We experimented. We told the truth, and treated people well.
We wouldn't have gotten this far without the early work of Allen and Gabriel, the co-founders who left the company years ago, and Russ and Jakki, our closest advisors along the way. We'll be forever grateful for the employees who have helped build and support the business over the years, and the thousands of customers who have trusted us with their online ventures.
Late last year, Steven and I realized that in order to take Modwest to the next level, we were going to need a broader and deeper team, a bigger budget, and fresh perspectives. We needed more specialists thinking about the network, the software, the interface. We needed research & development. We also needed to add features faster, better infrastructure, and higher efficiency.
In short, Modwest needed to become a part of a larger organization.
To do that, we needed to identify the right partner: a company that had the resources, expertise, and customer service orientation that would ensure a good fit. After months of research, we found them in Blackfoot Communications, a Missoula-based company of over 140 employees with deep experience and a shared passion for delivering great technology products – including web hosting – backed by very smart and personal technical support.
We are delighted to announce that Modwest has now become a part of the Blackfoot family. What does this mean for our customers? All good things: the name will stay the same, the customer service team will remain (and grow), and Modwest will begin to benefit from a larger technical team and more robust infrastructure.
We wouldn't have made this change if we didn't think our new partner had what it takes to integrate our team and technology into their systems, and the right customer service philosophy. Steven and I will continue to be involved for most of this year to ensure a smooth transition for everyone, and then, we'll be moving on.
We're thrilled to have taken the company this far, and now the future for Modwest and our customers is brighter than ever.