Spam, spam, spam. The never-ending battle continues.
Some may remember about how we stopped allowing email forwarding to AOL last year. Spam that originates elsewhere, passes through Modwest, arrives at AOL, and is then reported to AOL by the recipient as being spam generates a complaint against Modwest as the source of the spam -- even though we were merely a conduit, forwarding mail as per our customer's preferences.
We now know that the same situation affects email auto-forwarded to Comcast, which has a similar policy. In the past month, we've asked Comcast to please resume accepting mail from Modwest customers at least a dozen times. They're usually responsive, but it's becoming an almost daily occurrence. At the moment I write this, nearly 1,000 messages are stuck here at Modwest because Comcast refuses to accept them. We hope to push them through to their final destinations at Comcast by the end of the day, but we need Comcast's cooperation to make that happen.
Therefore, because Comcast's anti-spam policies are regularly causing significant email delays (hours or days) for any Modwest customer who attempts to communicate with any Comcast customer, we cannot allow automatic forwarding to Comcast any longer. We'll soon be getting in touch with customers who rely on Comcast forwarding about their options.
(Incidentally, Yahoo is also blocking most Modwest customer mail at the moment, and we're working on clearing things up with them. UPDATE Feb 24: Yahoo is still blocking us, and not responding to requests for information and resolution.
Update Feb 27: Yahoo has not been terribly communicative but has let the vast majority of deferred messages through, finally.)
We always try to avoid removing features that customers have been using, and we may rescind this policy if other options become available, but we'll be preventing auto-forwarding to Comcast addresses starting next week.