July 27th, 2007 is System Administrator Appreciation Day.
For the last several years, our most important systems administration work has been performed by Mike, our Operations Manager, and Tom, our Systems Engineer. Tom and Mike are responsible for big-picture infrastructure planning, setting up new servers, workstations, and services, and being generally responsible for the continuous monitoring, maintenance, and improvement of our technical infrastructure. On top of that, these guys get paged at absolutely any time of the day or night, 365 days a year, about:
- hard drive failures
- spam outbreaks
- hacker attacks
- servers running out of disk space
- network cards going bad
- datacenter temperature alarms
- bandwidth provider interruptions
- software failures
- etc etc
Despite everything that can (and unavoidably does) go wrong, I'm proud of the highly reliable hosting we provide, which is largely due to the efforts of our system administration/Operations team.